Bad Crisis Communications Compound Harm and Deepen Damage
Bad crisis communications and poor leadership don’t resolve difficult situations; they can compound harm, deepen reputational damage, and most importantly, increase the impact on the individuals at the centre of the crisis. This week, Travelodge is at the centre of...
Naming the Shift: Matrescence – Why It Matters Making Mothers Visible
Words are my tools, and language is my passion. From singing, acting, writing and communicating I’ve built a career on them. Their power to shape culture, frame debate, and legitimise experience. The pen is mightier than the sword, etc., etc. In the last two years,...
Why is a feminist not celebrating International Women’s Day?
I’m struggling to feel celebratory this International Women’s Day. As a woman, a feminist, and a mother of a daughter, you might assume I’d be enthusiastic about it. Celebrating women. Celebrating progress. Celebrating hard-won rights. But I couldn’t feel less...
Reputation Is Earned: Strategic PR starts with culture in the quiet times, to build credibility and prevent crisis.
Recently, the PRCA published its new definition of PR: “the strategic management discipline that builds trust, enhances reputation and helps leaders interpret complexity and manage volatility.” I fully agree (although I don’t think it applies just to leaders). But...